Returns & Exchanges
At Shokz UK, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your headphones, you can return them within 30 days of receipt for a full refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to start the process.
Prepare the Package
Securely pack your Shokz headphones in their original packaging, including all accessories and manuals provided.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at your nearest authorized courier location.
Receive Refund or Exchange
Once our warehouse inspects the returned item, we will process your refund or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing